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At Isisleoniart, we strive to ensure that you are fully satisfied with your purchase.

If for any reason you need to return an artwork, you have 14 days from the date you receive it to request a return.

Once your return request is approved, you have an additional 14 days to send the artwork back to us for processing. Please be aware that sometimes orders may arrive earlier or later than expected. If your delivery date is not updated, the option to return an item may not appear in your account. To mitigate this, it is essential to inform us as soon as you receive the artwork. This allows us to accurately track the delivery date and ensure your return request is processed smoothly. For any return inquiries, please contact our customer support to assist you further.

A: At Isisleoniart, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your artwork, our return policy covers several scenarios:

1. Change of Mind: If you decide that the artwork does not fit your space or aesthetic, you may return it. Please ensure that the return request is made within 14 days of receiving the artwork and that it is in its original condition.

2. Damage: In the unfortunate event that the artwork arrives damaged, please contact us immediately. Ensure you provide photographic evidence of the damage. We will facilitate a return or offer a replacement, based on your preference and the availability of the artwork.

3. Listing Discrepancy: If the artwork you receive does not match the description provided in the listing, you are eligible for a return. This includes discrepancies in size, color, or medium. Contact us with details, and we will arrange for a return or exchange.

4. Delayed Arrival: If your order takes too long to arrive, you may request a return once the artwork is delivered to you. Please be aware that return requests cannot be processed for items that have not yet been delivered. For all returns, please retain the original packaging and contact our customer service team at support@isisleoniart.com with your order details and reason for the return. We aim to process your return request promptly and will provide further instructions to facilitate a smooth return process. Your satisfaction is our priority at Isisleoniart.

A: If the unthinkable happens and your artwork arrives damaged, Isisleoniart has a streamlined returns process in place to ensure your concerns are addressed promptly. Please follow these steps to request a return:

1. Document the Damage: Take detailed photos of the damage to the artwork. These images are crucial for our review process.

2. Retain Original Packaging: If possible, keep the original packaging as it may be needed for the return process.

3. Contact Us: Reach out to our customer service team via the contact information provided on our website. Include the photos and a brief description of the damage in your communication. Once we receive your request and the supporting photos, we'll process your return within one week. Our team will guide you through the next steps to ensure a smooth resolution. We prioritize customer satisfaction and aim to address any issues as swiftly as possible.